Orders shipping from the manufacturer may be routed to our distribution centre for inspection before arriving at their final destination. Orders over $79 that qualify for free shipping will be shipped Standard Ground service.

When your order is placed, you will receive a confirmation email within 24 hours with an order acknowledgement. Within 2 business days a second email will follow, that includes an estimated ship date based on stock availability as per our vendors or distribution centre, along with any other information. Please be advised that estimated shipping dates are subject to change. Once your product has shipped, you will receive a third Order Status Update email confirming the shipment of your goods. This third email will include tracking information for your reference.

If your project is time sensitive, please contact us at 1-844-802-0655 or sales@lightscanada.ca.

We ask that upon receipt of your shipment a thorough check for any damages be completed. If you do find any issues with the condition or quality of your order, please contact us toll free at 1-844-802-0655 or by email at sales@lightscanada.ca. Depending on the severity of the damage(s), we may ask that you dispose of the item and a replacement will be shipped to you. Alternately, we will provide instructions for the order to be shipped back to our distribution centre at no cost. For missing or damaged parts, we will ship replacement parts to you at no cost.